Refund policy

MARYMAK RETURNS & REFUNDS

We’re so glad you chose MaryMak, and we want you to feel confident with every purchase. If for any reason you’re not completely satisfied, we offer flexible return options within a set timeframe. Please take a moment to review our policy before sending any items back.

RETURN ELIGIBILITY

We exchange only full-priced items if the return is requested within 14 days of receiving your order. Your returned item must meet the following requirements:

• Unworn and unused

• Unwashed and free from marks, makeup, or scent

• Tags must be attached

• Returned in its original packaging

Items that do not meet these conditions may be rejected and returned to you at your expense.

Please note that hijabs, hijab caps and jilbabs are can’t be returned due to hygiene reasons. 

FAULTY ITEMS

In the unlikely event your item is faulty, please contact us as soon as possible. Once reviewed and approved, you’ll be eligible for a full refund to your original payment method.

RETURN SHIPPING

Customers are responsible for covering return postage unless the item is faulty. We recommend using a trackable service, as MaryMak is not liable for items lost during return transit.

SALE & PROMOTIONAL ITEMS

Items purchased on sale or during promotions are final sale and cannot be returned unless deemed faulty.

SAMPLES & CLEARANCE ITEMS

All sample or clearance items are sold as-is and are non-returnable. Any known faults will be clearly described in the product listing, and purchasing these items confirms your acceptance of the condition.

EXCHANGES

Due to our limited quantities, we currently do not offer direct exchanges. If you’d like a different item, you can return your order for store credit and place a new order separately.

HOW TO REQUEST A RETURN

1. Email us at info@marymak.com.au with your order number and reason for return.

2. Once your return is approved, we’ll provide you with return instructions.

3. After we receive and inspect your item, you’ll receive an update with your store credit or refund (if applicable).

Please allow 2–5 business days for your return to be processed after we receive your parcel.

CHANGES TO THIS POLICY

MaryMak reserves the right to amend this policy at any time. All updates will be published on our website. By placing an order with MaryMak, you agree to the terms outlined above.